Return and Refund Policy
At The Elite Appliance, your satisfaction is our priority. We strive to ensure a smooth and transparent return and refund process so you can shop with confidence.
Returns
1. Eligibility
We accept returns within 30 days from the date of purchase. To qualify for a return:
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The item must be unused
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In the same condition as received
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In its original packaging
2. Non-Returnable Items
Some items are non-returnable, including:
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Customized or special-order products
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Perishable or sanitary goods
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Gift cards
3. Return Process
To initiate a return, please contact our customer support team at support@theeliteappliance.com. We’ll provide detailed instructions and, if necessary, a return authorization.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. In such cases, we will issue a prepaid return label.
Refunds
1. Refund Processing
Once we receive and inspect your return, we’ll notify you via email regarding approval or rejection of the refund.
2. Approved Refunds
If approved, your refund will be issued to the original payment method. Please allow up to 7 business days for the credit to reflect in your account.
3. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or card account
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Contact your payment provider
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Allow additional time for processing
If issues persist, contact our support team.
4. Damaged Items or Exchanges
We do not offer direct exchanges. Please follow the return process and place a new order for the desired item.
If your item arrives damaged, please:
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Contact us immediately at support@theeliteappliance.com
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Include photos of the damage and original packaging
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We’ll assess and arrange a replacement or refund as appropriate
Contact Us
If you have any questions or need help with a return or refund, our team is ready to assist:
📧 Email: support@theeliteappliance.com
📞 Phone: +1 (862) 282-6420