Shipping Policy
At The Elite Appliance, we aim to make your shopping experience as seamless and efficient as possible. Please review our shipping policy for details on how we handle processing, delivery, and logistics.
1. Processing Time
Orders are typically processed and shipped within 1–2 business days from the date of purchase. During high-demand periods or special promotions, processing may take slightly longer.
2. Shipping Methods
We offer the following shipping option:
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Standard Shipping – Estimated delivery within 3–4 business days
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Order cut-off time: 07:00 PM (GMT-06:00) Central Standard Time (Chicago)
3. Shipping Rates
We proudly offer free shipping on all orders within the United States.
Shipping fees for alternate delivery methods, destinations outside the U.S., or oversized items will be calculated at checkout, allowing you to review total costs before completing your order.
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your shipment and delivery status in real time.
5. Address Accuracy
Please ensure your shipping address is complete and correct before placing your order. The Elite Appliance is not responsible for delays or lost packages caused by address errors submitted by the customer. Any extra shipping charges due to incorrect addresses will be the customer’s responsibility.
6. Order Changes or Cancellations
Need to modify or cancel your order? Reach out to our team within 24 hours of placing your order, and we’ll do our best to assist you before the order is shipped.
7. Lost or Damaged Packages
In the rare case that your shipment is lost or arrives damaged, please contact our support team promptly. We will work with the carrier to resolve the issue and ensure a fair solution.
8. Returns & Exchanges
For information on returns or damaged items, please refer to our full Return and Refund Policy.
9. Contact Us
Need help or have shipping questions? Our customer support team is here for you:
📧 Email: support@theeliteappliance.com
📞 Phone: +1 (862) 282-6420
📍 Address: 364 21st Ave, Paterson, NJ 07501